Nex-Pro System check
- Line speed
...Standby
Actual value：
Judgment criteria：
3Mbps or more
○
1-3Mbps
△
Less than 1Mbps
×
- Check the connection to the streaming server
...Click here to play
Browser result：
Judgment criteria：
HTML5
○
Supports HLS playback.
Other
×
Not supported.
- Video / audio viewing check
Please make sure that the video plays and you can hear the audio.
If the video does not play back, check the "
Recommended System Specs " below and try it in another environment
Recommended System Specs
| browser | Google Chrome / Edge , latest version | ||
|---|---|---|---|
| Line speed |
Measured over 3Mbps at wired or wireless speed *For the optimal viewing experience, we recommend using a wired connection. |
||
*A security warning message may appear depending on the customer's environment, but it will not affect viewing, so please continue watching.
*Customers with viewing problems should try viewing on another device such as a smartphone, browser, or using a wired connection.
See also "
Troubleshooting"below.
Troubleshooting
Q:Volume is too low, how can I increase it?
A:
Is the volume muted or turned down? Increase the PC volume and check. Check the headphone volume.
Also check if the microphone and speaker are plugged in properly.
Also check if the microphone and speaker are plugged in properly.
Q:
Result of the line speed check was
△×. Can I do something about it?
A:
If you are connected via a wireless LAN, try a wired LAN. If it does not improve, try changing the network.
Q:
The connection to the streaming server was
×, and the countermeasure displayed at the time of the decision was tried, but it did not improve
A:
You have to be able to connect to our server to be able to view a broadcast.
Please check the settings of security software, etc., or try changing the browser or terminal.
Please check the settings of security software, etc., or try changing the browser or terminal.
Q:
The connection to the streaming server was
○but I cannot view the video/hear anything.
A:
Please contact "
Contact Information" below
Q:
There is a chance the video might be blocked by my company's firewall.
A:
Please permit connection to the following domain used for broadcasting:
| Host | Port number | Usage rules |
|---|---|---|
| d2gk28ypd7yjos.cloudfront.net | 80, 443 | Static file download (required for Nexpro use) |
| d3i144lizm07wo.cloudfront.net |
80, 443 | For viewing on-demand videos |
| d17g02h5e0h754.cloudfront.net | 80, 443 | For video viewing |
Q:Video player does not appear.
A:
It may be blocked by your company's Internet filtering system. Please get the above domain permission.
Contact Information
BUSINESS LAWYERS / 弁護士ドットコム 企画制作部
E-mail:bl-marketing@bengo4.com